>>IT Support
IT Support2018-05-30T16:04:23+00:00

IT Support for Small & Medium-Sized Enterprises, Businesses and Organisations

As part of our IT Services offering, DEITG provide an IT Support and a Helpdesk Service to SMEs nationwide through our offices in Cork, Dublin & Sligo.

What is IT Support

IT Support involves the identification, diagnosis and resolution of a range of technological problems and incidents as they occur.

Our IT Support service is provided by certified engineers and technicians; coordinated through our IT Helpdesk which supports technology users from everyday office workers to seasoned system admins in larger businesses. Our IT Helpdesk Service is based on ITIL, the industry standard for IT Service delivery.

IT Support

Why IT Support is Important

Proactive IT Support decreases downtime and limits negative operational impact for information systems, employees and management. Systematised escalation and resolution of problems enable your business to resume normal operations as quickly as possible.

Our IT Support reduces risk & limits incidents by proactively tackling issues as they arise.

Benefits to Your Business

  • Quick, expert identification and solution of technological problems big and small
  • Minimisation of downtime and disruption to information systems
  • Detection of and defence against cyber security breaches as they happen
  • Remote, Email & Ticketing and Telephone Support
  • Support Monday to Friday 8am to 6pm
  • Optional 24/7 – Out of Hours, Bank Holiday & Weekend Cover

How it Works

DEITG will carry out a full review of your company’s IT Support structure. Working with the business stakeholders/internal IT, DEITG will create an IT support strategy, design the support plan, implement the changes required, support the maintenance and assist in the improvement of the service over time.

Our IT Support Plan includes

  • Windows Operating System and Apple Mac, Repair and Troubleshooting
  • Resolution of browser issues with online apps including ROS, Java, Adobe, Banking Online, 3rd Party Parts and Service Website
  • Microsoft Office Problem Resolution
  • Repair & Diagnostics of hardware failure in Servers, Desktop/Laptop Computers, Mobile Devices and Network Devices
  • Handling of Email Connectivity & Delivery incidents with Exchange, Google Mail, Outlook and Office 365

Contact Us

For a consultation and audit queries related to your business’s IT Helpdesk & Support please fill out the feedback form to the right or call our regional offices.

Service Locations Contact
IT Maintenance in Munster Cork, Clare, Kerry, Limerick, Tipperary and Waterford Phone 021 242 9417 (Cork Office) or email cork@deitg.com
IT Maintenance in Leinster Carlow, Dublin, Kildare, Kilkenny, Laois, Longford, Louth, Meath, Offaly, Westmeath, Wexford and Wicklow Phone 01 685 3579 (Dublin Office) or email dublin@deitg.com
IT Maintenance in Connacht and Northern Ireland Galway, Mayo, Sligo, Roscommon, Donegal, Leitrim, Antrim, Armagh, Down, Fermanagh, Londonderry and Tyrone Phone 071 930 0180 (Sligo Office) or email sligo@deitg.com

Other Services

The IT Support Solution can be purchased as part of our Managed Services Offering & Service Level Agreement.

Other Services in our Managed Service & SLA Suite include: