Service Level Agreements

DEITG Service Level Agreements take the worry out of managing your IT systems. Our comprehensive and customised range of features ensure that all aspects of your IT is managed professionally. What we Cover:
  • PC & Server Repair.
  • Desktop & Network Support: Remote, Telephone & Ticket Helpdesk.
  • On-Site Engineer Visits.
  • Monitoring: PC's, Servers, Antivirus, Firewalls, Broadband, Backup.
  • Preventive Maintenance: Automated Windows Updates, AV updating.
  • Reporting: Hardware, Disk Usage, Web Usage, Email Usage.
  • I.T. Management: Vendor Support, Technology Proposals.
  • IT Procurement.
  • 3rd Party Vendor Management.
  • Discount rate for new projects.
  • New PC Installation.
  • PC Upgrading.
  • Domain Registration.
  • Web Hosting.
  • Antivirus & Security Software.
  • On-Site Support.
  • Disaster Recovery.